1. We follow a time-tested approach to transformational change.
We have nearly 40 years of practical know-how, learned on the ground and backed by the technical skills of our specialists in agriculture, engineering, economics and public health. Over that time, we’ve developed a distinctive approach to transformational change rooted in the following principles:
- We know that communities are the best agents of their own change.
- We know that local markets are often the fastest, most durable drivers of economic recovery.
- We know that traditional development solutions will never adequately address the enormous challenges these communities face.
That’s why we approach each challenge with an open mind and a bias for action. We listen to local people and prioritise their most urgent needs. We fix gaps to get markets up and running. We bring groups together to negotiate conflicts and strengthen civic participation, in the belief that all development success is built on the foundation of good governance.
2. We are efficient stewards of the money entrusted to us.
You can trust that your donations are used wisely. Over the last five years, Mercy Corps has used 87 percent of our resources to fund programmes that help people in need around the world. Only 13 percent goes to administrative costs.
3. We deliver results.
Last year, we provided vital assistance to 22 million people and helped them transform their communities in more than 40 countries around the world. Some examples of our impact:
- Last year we helped 1.2 million farmers increase their production, feed their families and boost their incomes.
- We provided cash transfers to help more than 1,500 families buy food and emergency supplies to survive the lean season in South Sudan.
- We helped more than 8,000 children with disabilities access formal education in Jordan.
- Last year, our response to the global refugee crisis made a difference for more than 3.8 million refugees and host community members in 24 countries.
4. We hold ourselves accountable both to donors and to the people we serve.
Chief among our core values is accountability. We believe that it is our duty to be effective stewards of the financial resources entrusted to us — it is first and foremost our pledge to you, our donors.
We monitor and evaluate the efficacy of our programmes with a dedicated staff of specialists, and conduct regular internal and external financial audits. Our financial information and annual reports page includes detailed, audited financial statements and tax-related documents.
We are committed to meeting high fundraising standards. Read our Fundraising Promise.
We want to provide a high quality donor experience. However, we know that there may be times when we do not meet our own high standards or your expectations. When this does happen we want to hear about it, deal with the situation as quickly as possible and put measures in place to stop it happening again. Read our complaints procedure.
If you would like to speak to the Fundraising Team about any of the options listed above, or if you have any questions, please call +44 (0) 131 662 2377, or email firstname.lastname@example.org.