7 ways you're helping Syrian refugees build better lives

Jordan, Syria, November 9, 2017

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  • Your support of Mercy Corps' work is helping Syrian refugees like 8-year-old Majeda get the support they need to build better lives, even far from home. ALL PHOTOS: Ezra Millstein/Mercy Corps

As the war in Syria drags on and its humanitarian cost continues to grow, we are often most focused on the suffering of families who are still in desperate need. There are so many Syrian families who still need our help — and so many who have endured tragedy upon tragedy in their search for safety. And yet, in our work throughout the region, there are reasons to hope.

As refugees have sought shelter in neighboring countries and resources have been stretched thin, Mercy Corps has been there to help refugees build new lives and help host communities come together with their new neighbors. Because of caring people like you, our response has kept growing — and now, there are so many ways we are working together to help Syrian refugee families.

Get the quick facts about the Syria crisis ▸

I was lucky enough to recently visit some of our programmes in Jordan and Lebanon, and meet just a few of the refugees and community members we work with — and the Mercy Corps field teams who make everything possible. Every day I heard stories about the struggles and challenges that refugees and their communities face. And every day I saw Mercy Corps programmes in action that help address those challenges — and give refugees hope for a better future.

You are the key to this work. I hope you feel as proud as I do to be a part of the many ways that Mercy Corps is helping Syrian refugees build better lives.

1. You’re giving youth a chance to grow


Coaches from the new Mercy Corps youth centre in Saida will help young refugees and local youth get to know each other and learn skills like dancing, cooking and photography.

In the coastal Lebanese city of Saida, a diverse group of young coaches — some Syrian refugees themselves — are gathered together to drink coffee and attend a training. Soon, at this Mercy Corps Bussma Centre, they will be teaching adolescent refugees and Lebanese youth dancing, cooking, photography, language and barber skills.

This youth centre is just one of many in the region, and the goal is to make young Syrian refugees feel less alone, and connect them to others in the community. At the training, we met coaches Manar, Mohammed and Mahmoud. Their positive energy was contagious, and they want nothing more than to give vulnerable young people the chance at a better future.

Watch one youth leader describe his hope for the future of young refugees ▸

Mahmoud is a first-time coach and will be teaching photography when the centre opens. “I’m really excited,” he says. “These children are under stress, under pressure. They can find ways to express themselves and have a voice.”


Manar has been a youth coach for three years now, and she told us that she loves helping her students open up and make friends.

Manar, a Syrian refugee who has been a language coach for three years already at other Bussma Centers, finds joy in connecting the young people in her classes. “I’m teaching them things to enhance their relationships with other people,” she says. “Now they have friends, and importantly, friends from different backgrounds. It’s something beautiful, and it means I did something good in my life.”

Seeing the passion that these coaches have for their work, I know that when the centre is bustling with teens, it will be a place of refuge, relief and possibility. For young refugees who face a future full of uncertainty, this centre may be the difference between despair and hope.

2. You’re helping families get the healthcare they need


In the hills of Lebanon, Dr. Ibrahim’s hospital is now running smoothly again after Mercy Corps helped replace the water filtration system, which affects nearly every department.

Way up in the hills of Lebanon, close to 7,000 Syrian refugees live near the town of Hasbaya, where a small hospital does its best to serve the 20,000 Lebanese people who live there and the relatively new influx of refugees. When we meet Dr. Ibrahim, who runs the hospital, he beams with pride — because of Mercy Corps’ help, his hospital is running smoothly again.

As Dr. Ibrahim explains, this small but busy hospital had been suffering from issues with their water supply. The filtration system wasn’t working properly, putting services at risk, and the hospital was even forced to buy bottled water for patients to drink. The repairs were becoming costly and the hospital didn’t have the resources to replace the system.


Mahmoud, an engineer on the Mercy Corps team, shows us the new and improved water filtration system.

Nearly everything in the hospital relies on clean and safe water: the kitchen, the operating room, the laundry, the sterilization centre — even patients being able to bathe themselves. A hospital doesn’t run without clean water. “It was our duty to provide clean water. We were really in desperate need to fix the water,” says Dr. Ibrahim.

The Mercy Corps team in Lebanon saw how important this hospital was, for Syrian refugees and locals, and decided to step in to help. With a brand new water filtration system up and running, the hospital is once again a safe place for refugees to get the medical care they need. “We are thankful to Mercy Corps,” Dr. Ibrahim says. “Now that the water is working, it’s making our lives a lot easier.”

3. You’re helping communities come together


Along with Mercy Corps team member Yasmin, Alyamama (right) showed us where the new community centre and library will soon be located.

Since the war in Syria began in 2011, millions of refugees have flooded into neighboring countries seeking safe shelter and refuge. Almost everyone we met during my time in Lebanon and Jordan reported that with such a massive shift in population, yes, there are tensions. That’s why across the region, Mercy Corps brings Syrian refugees and their host community neighbors together to participate in conflict resolution trainings.

Through this programme, refugees and community members learn together how to solve conflicts productively and how to improve their now-shared community. But the trainings aren’t all business — a key part of the programme focuses on encouraging the two groups to come together, get to know each other, and see each other as individuals.

Alyamama is a Syrian refugee who participated in the programme and has become a leader for other Syrians, particularly women, in her community in Lebanon. At the end of the training, her group decided that what their community needed most of all was a library and community centre — a public place where people could gather to learn and grow. “We decided it was very important to have a cultural centre, including a library, that benefits both Lebanese and Syrians,” says Alyamama.

After we heard her story, we drove just a few minutes away to the construction site that will soon be the community’s new library and cultural centre. Right now it’s just a foundation, but all that cement holds so much hope, and a sense of true community that Alyamama herself helped create.

I could hear in her voice, and see in her smile, how excited she is to be a part of something that is bigger than herself. “At the centre we will have the opportunity to teach women new skills and how to be independent with what they have,” she says. And she’s grateful for the Mercy Corps programme that started it all. “The most beautiful thing about the programme was meeting people from other villages. We all came together.”

4. You’re empowering youth to create change


Islam, 15, played football back in Syria, but was never on an official team. Now, he’s part of a local team that has a winning record against other teams from the area.

Watching Islam play with his team, outfitted in sleek black and white uniforms, you might think this is a football pitch in Europe somewhere — but just beyond the edges of the bright green astroturf is desert as far as the eye can see. We’re in the small town of Azraq in Jordan, not far from the massive refugee camp of the same name. Islam, 15, and his family are refugees who now call this place home.

Like so many others, Islam’s transition to life as a refugee in a new place was anything but easy. There are many minority groups living in Azraq, including refugees now, and tensions were high. Before Mercy Corps helped the community build this football pitch, the kids had nowhere to play. “I was lonely and I didn’t know anyone,” says Islam.


The new football pitch in Azraq town has brought people together of all ages. From kids like Islam to parents and their new neighbors, everyone is getting to know each other better now thanks to this new space.

Before the field was built, many of the adult community members participated in Mercy Corps’ conflict resolution training. The outcome of their hard work has helped Islam adjust to his new community. His best friend is Jordanian, and watching them it’s clear they are happiest on the football pitch. They play every day in the summer and on weekends during the school year, and he’s grateful for his new team. “I feel like I own my own power when I put on my jersey,” he says.

The camaraderie of Islam’s team has had a ripple effect — as the kids get to know each other through sport, so do the parents, and Islam says that the whole community has changed for the better. “They start to know each other and love each other,” he says. It’s amazing to see just how much positivity and change a single football pitch can create.

5. You’re giving parents and kids a place to gather


Hilda and her three children, including 10-year-old Renad, have made more friends in their new home since this playground was built. It gives them a chance to gather and get to know other families.

Not far from Islam’s football pitch in Azraq is a new playground — another product of this community’s hard work in conflict resolution training. There we meet Hilda and her three young children, Renad, Majeda and Yazan. They all seem at ease here, and after eagerly practicing their English with us, the kids run off to play on the new swings and jungle gym.

Hilda’s husband is still in Syria, and she tells us how difficult it was to leave with the children. She had never left home alone before. She ended up here in Azraq town, lonely and struggling to take care of the kids on her own. After a tough year in their new home, Hilda began to reach out and get to know her neighbors. She also applied to join the conflict resolution training.


Yazan, 6, and his sisters come here with Hilda at least three times a week to play and gather with neighbors.

Since making those changes, Hilda says her life has improved dramatically. “I’m very happy to be a part of this success,” she says. “The relationships between communities have become so much stronger.” She brings her young kids to this playground at least three times a week, and says it’s so much easier to get to know her neighbors now that they have a common space to meet and relax.

I was overjoyed when Hilda told us how much of an impact Mercy Corps, and this playground, has had on her life. “Now I don’t feel like a refugee,” she says with a smile. When I ask her two daughters through a translator if they are proud of their mum’s hard work, they reply in unison in English: “Yes!”

6. You’re helping kids with disabilities stay in school


Ahmad, 13, used to stay home and not attend school because of his disabilities. Now, with help from Mercy Corps, he has special help to continue his education.

Life in a refugee camp isn’t easy for anyone. But for children with disabilities, everyday tasks like going to fetch water, or getting to school, can feel impossible. Jordan’s Zaatari refugee camp is huge, with only rough dirt roads and pathways separating the sprawl of tents and other services like playgrounds and classrooms.

Because of these difficulties, children like Ahmad, who suffers from a form of cerebral palsy, often stay home — isolated, lonely and unable to continue their education. Mercy Corps saw the need to help children like Ahmad, and we developed a programme to identify children with disabilities in the camp and make sure they have everything they need to get to school and keep up with their studies.

How we're helping refugees with disabilities get back to school ▸

For Ahmad, that meant a new wheelchair and special teachers who work with him after school to help him make progress in his studies. The wheelchair he received isn’t just any wheelchair. Mercy Corps staff noticed that because of their disabilities or small stature, often the students in the camp were getting by with wheelchairs, desks or other equipment that didn’t fit properly.


Mohammed used to be a carpenter in Syria. Now, he helps kids like Ahmad by building customized equipment, similar to the models above.

With only an idea and collected recycled materials, the Mercy Corps team started a small workshop to create customized equipment for their students. When we visited the tiny shop, a young boy whose wheelchair broke was being measured for a new one — one that would be customized just for him.

As you can see, Ahmad’s smile is infectious. I’m so glad to know that he can count on the help and support of my amazing colleagues in Jordan.

7. You’re helping women transform their communities


After participating in Mercy Corps’ conflict resolution programme, Leila and the rest of the group decided that the community needed a women’s gym.

As we drive into the Jordanian town of Kharja, not far from the Syrian border, we see a small building with a beautiful mural painted onto the side — it’s a young woman in a hijab, eyes closed and face tilted toward the hot sun. A few minutes later, the sight of the mural makes more sense.

Inside the building we meet a bubbly Jordanian woman, Leila, and her quieter close friend, and Syrian refugee, Lena. It’s then that we learn that together with Mercy Corps and their local conflict resolution group, Leila and Lena have built Kharja’s first women’s gym.

They explained that the nearest gym took two hours round trip to get to, and so the community leaders, even the men, agreed that a gym for local women is what the community needed most of all. “Every project has people who go against it, but we rallied them to our side,” Leila says with a charming smile. They explained that the negotiation skills they learned during the training helped persuade anyone in the community who was unsure of their idea.


Lena and Leila are proud of what they’ve accomplished together. The gym space offers classes and exercise equipment, as well as gatherings and outings that the women can do together.

Now, the gym is open and open to all women in the community. “Women should dedicate time to themselves,” Lena says. Leila jumps in to echo her sentiments: “As community leaders we are trying to empower women. We are brainstorming with both women and men together.” As they talk of their accomplishments, Leila gives her friend Lena a sweet kiss on the cheek.

The two women show us the exercise equipment and the brightly lit room for exercise classes. In the summer months, the women who use the gym get together every month to go on excursions to some of Jordan’s historic places. In the winter, they gather as a group to chat and relax. I can see how proud the women are of this place that they’ve built — and I’m proud of them, too.

The seeds of change start small. And right here, in a town near the Syrian border, Leila and Lena’s project is in full bloom.

You’re transforming lives around the world

The stories of progress I saw in Jordan and Lebanon are just a sliver of the incredible work that people like you make possible in more than 40 countries around the world. Because of your support, we are helping families survive crisis and overcome hardship — and empowering them to build better lives and transform their own communities.

Thank you for supporting Mercy Corps’ work around the world. Together, we can transform lives and be there for those who need us most.

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